Call quality: latency, echo, drops
| Symptom | What to check |
|---|---|
| The receptionist answers seconds late | The prompt is too long β shorten the knowledge fields (especially the FAQ). Pick a nearby server region and a fast speech model at the provider. |
| Interrupts the customer / doesn't let them finish | The interruption sensitivity setting at the provider; a shorter greeting. |
| Doesn't understand Hebrew well | Make sure the agent's language is Hebrew and a Hebrew voice is selected; write foreign business names in transliteration in the persona field too. |
| Can't book a meeting | Receptionist page β check that the tools URL (with fn=1) is set at the provider and returns 200, and that the calendar has free slots. |
| Calls don't appear in the panel | The events URL at the provider β with the right secret (k=). A wrong secret = 403 and a call that is never recorded. |
| Outbound calls don't go out | Quiet hours and caps, plan minutes, and an outbound number being set. |
| Echo / poor audio | Almost always on the caller's side or at the carrier doing the call forwarding. Check with "Test call to me" and with a direct call to the number. |
Every call has a transcript and a recording on the Receptionist page β listen to the first calls and adjust the knowledge and persona accordingly.