WABOT Β· AI Receptionist
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Everything you need to set up, connect and run WABOT β one step at a time.
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Creating your accountSigning up for WABOT takes a minute and needs no credit card. Open the sign-up page and fill in your full name, business name, email, phone,β¦
Getting startedThe setup wizard, step by stepThe wizard ( onboard.php ) is your first 15 minutes in the product: seven steps, each saved on its own, and any of them can be skipped and rβ¦
Getting startedConnecting WhatsApp: Facebook signup or manual credentialsThe assistant answers through Meta's official WhatsApp Cloud API β not through an app on a phone. That is why it needs a number dedicated toβ¦
Getting startedGetting a phone number for the receptionistThe phone receptionist answers on a virtual number of its own. You get it from inside the system β no contract with a phone company. On Chanβ¦
Getting startedTeaching the assistant: import your website or fill in by handThe assistant answers only from what you wrote. It does not invent prices, does not promise what you did not approve, and when a fact is misβ¦
Getting startedBusiness hours, calendar and quiet hoursThere are three different time settings, and each one does something else: Setting What it controls Where Human answering hours When a persoβ¦
Getting startedGoing live: the checklistBefore you press "Go live", run through the list β every item here is a common reason for "the bot is not answering". WhatsApp connected β oβ¦
Getting startedTesting your numbers: WhatsApp and phoneBefore you hand the numbers out to customers, it's worth confirming yourself that both channels actually answer. WhatsApp On the Channels &β¦
Getting startedTaking control of a conversationEvery conversation in the inbox has an "Assistant on" switch. Turn it off β and the assistant goes silent in that conversation only, while yβ¦
InboxThe 24-hour window and templatesMeta's rule: free text can be sent to a customer only for 24 hours after their last message . After that, only an approved template may be sβ¦
InboxQuick replies and buttonsQuick replies are saved sentences you insert with one click from the composer β an address, a payment link, "out on a job, back in an hour".β¦
InboxContinuing a conversation in WhatsApp WebAfter 24 hours without a message from the customer, the API allows templates only. But a conversation between two people is always allowed ββ¦
InboxConsent and opt-out: the commands a customer can sendThe customer controls the relationship. The system recognises commands in Hebrew, English and Arabic (the Hebrew and Arabic equivalents workβ¦
InboxData erasure and retentionErasure on request A customer who writes "delete my data" (or the Hebrew equivalent) gets a real erasure: message contents, media and Meta iβ¦
InboxHow phone calls workThe receptionist is a voice agent hosted by a voice provider ( Retell or Vapi ): they handle telephony, transcription, speech and interruptiβ¦
AI ReceptionistGreeting and recording disclosureThe greeting is the first sentence the caller hears. The default: "Hello, you've reached {business}. I'm the digital receptionist, and thisβ¦
AI ReceptionistThe receptionist's tools: check slots, book a meeting, take a messageDuring a call the receptionist calls three tools. Each tool returns a sentence it reads out, and records the action. Tool What it does checkβ¦
AI ReceptionistSpeed-to-lead: a website form gets a call within a minuteA lead who fills in a form and gets a call within a minute closes far more often than one who waits until tomorrow. The voice_api.php endpoiβ¦
AI ReceptionistOutbound calls: quiet hours, retries and capsThe receptionist calls out in three cases only: a lead from a form (speed-to-lead), a customer who asked on WhatsApp "call me", or a call yoβ¦
AI ReceptionistAvailability and calendar slotsThe calendar decides which slots the receptionist, the WhatsApp assistant and the booking page offer. Set it under Calendar β Availability .β¦
Calendar & appointmentsPublic booking pageEvery business has a public booking page β a link you can put on your website, in your Instagram bio or in your email signature. The customeβ¦
Calendar & appointmentsGoogle Calendar syncUnder Calendar β Availability click "Connect Google" and approve calendar access. From then on: events in your calendar block slots (the recβ¦
Calendar & appointmentsAppointment remindersEvery appointment gets one WhatsApp reminder: The day before the appointment β or two hours before , if it was booked less than 24 hours aheβ¦
Calendar & appointmentsThe lead pipelineThe assistant opens a lead as soon as it is clear what the customer needs β even with partial details β and updates it as the conversation pβ¦
LeadsThe lead heat meterHeat is a score recalculated on every message, so you know whom to call first. Signal Points The customer marked as paid 9 β "Paid" The leadβ¦
LeadsCallbacks: from a WhatsApp request to a real phone call"Call me tomorrow at 10" β the assistant recognises the request, parses the time and records it on the lead. When the time comes, the systemβ¦
LeadsExporting leads to CSVOn the Leads page click "Export CSV" β the file contains whatever is currently filtered (stage, heat, source, assignee, date range). It openβ¦
LeadsSaved views: filter once, come back with one clickOn the Leads page you can combine a view (kanban/table), stage, heat, source, owner, date range and sort order β and every combination is reβ¦
LeadsThe knowledge fields β explained with examplesThe knowledge is what the assistant knows. Write the way you talk to a customer β short sentences, explicit numbers, no "call for details".β¦
Knowledge & personaThe knowledge scoreThe score (0β100) at the top of the Knowledge page measures how well equipped the assistant is to answer without improvising. Each item earnβ¦
Knowledge & personaBusiness verticals and presetsThe vertical tells the assistant what kind of business you are: law office, clinic, dentist, beauty, real estate, marketing agency, restauraβ¦
Knowledge & personaAutomatic knowledge backups: versions and recoveryEvery save on the Knowledge & persona page β editing a field, changing the persona, applying a vertical preset, changing hours, or importingβ¦
Knowledge & personaThe periodic email digestBeyond the instant notifications (a new lead, an appointment booked, a missed call), WABOT can send one periodic digest with the full picturβ¦
NotificationsTeam and rolesRole Sees and does Business admin Everything in their business: inbox, receptionist, calendar, leads, knowledge, channels, team, billing andβ¦
Team & rolesTrial, plans and limitsEvery new business gets a 14-day trial with every Pro capability β no credit card. When the trial ends, until you pick a plan, the businessβ¦
Plan & billingPayment: card, bank transfer, VAT and invoicesCredit card On Plan & billing pick a plan and a cycle (monthly/yearly) and continue to a secure payment page β Stripe, or an Israeli gatewayβ¦
Plan & billingAPI keysAn API key lets your systems (CRM, website, automations) talk to WABOT on behalf of your business only. Available on Business and above. APIβ¦
Integrations & APIEndpoints overviewThe full reference β with request/response examples, curl and JavaScript for every endpoint β lives on the API β Docs page in the app. Thisβ¦
Integrations & APIOutbound webhooks and signaturesA webhook sends your system a POST request every time something happens β no need to poll the API every minute. Available on Business and abβ¦
Integrations & APIThe OpenAPI spec: wiring up a CRM, Postman or generated codeBeyond the readable reference on the API β Docs page, the whole API is also documented as a machine-readable spec file in the OpenAPI 3.1 stβ¦
Integrations & APIThe bot is not answering β what to checkGo through the list top to bottom. In most cases the reason is in one of the first three items. The business is not live. Does the home screβ¦
TroubleshootingTemplate rejected β why, and how to fix itMeta reviews every template. The common reasons for a rejection, and what to do: Reason Fix Marketing content in the Utility category Eitherβ¦
TroubleshootingCall quality: latency, echo, dropsSymptom What to check The receptionist answers seconds late The prompt is too long β shorten the knowledge fields (especially the FAQ). Pickβ¦
TroubleshootingSecurity and privacyIsolation between businesses Every query in the system is scoped to your business, and an API key sees only that business too. A user of oneβ¦
Security & privacyWays to sign in: password, email code and a sign-in linkSigning in today is email and password, protected by a temporary lockout after five wrong attempts ( details β ). We're gradually adding twoβ¦
Security & privacyContacting supportDidn't find an answer? We are here. Support email bar203091@gmail.com Support on WhatsApp +972536555557 or by phone +972536555557 What to inβ¦
Support No guides found
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Contact supportQuick start
1Creating your account
2Connecting WhatsApp: Facebook signup or manual credentials
3Getting a phone number for the receptionist
4Teaching the assistant: import your website or fill in by hand
5Going live: the checklist
Categories
Getting started
Sign up, connect WhatsApp, get a phone number, teach the assistant β and go live.
- Creating your account
- The setup wizard, step by step
- Connecting WhatsApp: Facebook signup or manual credentials
- Getting a phone number for the receptionist
Inbox
Take control, the 24-hour window, templates, opt-outs and erasure.
- Taking control of a conversation
- The 24-hour window and templates
- Quick replies and buttons
- Continuing a conversation in WhatsApp Web
AI Receptionist
How calls work, tools, speed-to-lead and quiet hours.
- How phone calls work
- Greeting and recording disclosure
- The receptionist's tools: check slots, book a meeting, take a message
- Speed-to-lead: a website form gets a call within a minute
Calendar & appointments
Availability, booking page, Google Calendar and reminders.
All 4 guides βLeads
The pipeline, lead heat, callbacks and export.
- The lead pipeline
- The lead heat meter
- Callbacks: from a WhatsApp request to a real phone call
- Exporting leads to CSV
Knowledge & persona
What goes in each field, the quality score and business verticals.
- The knowledge fields β explained with examples
- The knowledge score
- Business verticals and presets
- Automatic knowledge backups: versions and recovery
Team & roles
Notifications
Plan & billing
Trial, plans, limits, VAT and payment methods.
All 2 guides βIntegrations & API
Keys, endpoints, webhooks and signatures.
- API keys
- Endpoints overview
- Outbound webhooks and signatures
- The OpenAPI spec: wiring up a CRM, Postman or generated code
Troubleshooting
Bot not answering, template rejected, call quality.
- The bot is not answering β what to check
- Template rejected β why, and how to fix it
- Call quality: latency, echo, drops
Security & privacy
Tenant isolation, access, retention and erasure.
All 2 guides βSupport
Support