Connecting WhatsApp: Facebook signup or manual credentials

The assistant answers through Meta's official WhatsApp Cloud API — not through an app on a phone. That is why it needs a number dedicated to it.

What to prepare

• A phone number that can receive an SMS or a call for verification, and is not currently registered on regular WhatsApp. (If it is — delete the account from the app first: Settings → Account → Delete account.)
• A Facebook account with access to the business (Business Portfolio). Don't have one? Meta's wizard creates it.
• A display name for the business — Meta checks that it matches a real business.

Option A — Sign up through Facebook (recommended)

1. On Channels & numbers click "Connect with Facebook".
2. A Meta window opens: sign in, pick or create a business portfolio and a WhatsApp Business account, enter the number and verify it with a code.
3. When it finishes, WABOT receives permission, registers the number with a PIN, subscribes the webhook and shows "Connected". There is nothing to paste.

The button says "Not configured"? The agency has not entered its Meta app keys yet (WAB_META_APP_ID / WAB_META_CONFIG_ID). Write to support or use option B.

Option B — Manual credentials

For anyone who already has an app on Meta for Developers with the WhatsApp product:

1. Phone Number ID and WABA ID — from WhatsApp → API Setup.
2. A permanent token of a System User with the whatsapp_business_messaging and whatsapp_business_management permissions. A temporary 24-hour token stops working tomorrow.
3. Under WhatsApp → Configuration set the webhook: callback URL https://vision.org.il/wa/webhook.php and the verify token shown on the Channels page, then subscribe to the fields messages, message_template_status_update and account_update.
4. Save and click "Check against Meta". Five green checks — token, number, registration, webhook, templates — and you are ready. You can send yourself a test message from the same page.