Greeting and recording disclosure
The greeting is the first sentence the caller hears. The default:
"Hello, you've reached {business}. I'm the digital receptionist, and this call is recorded so we can get back to you properly. How can I help?"
What must stay
- The recording disclosure β calls are recorded and transcribed at the provider; announcing it is a legal requirement, not a courtesy.
- Disclosure that this is a digital assistant β the receptionist does not pose as a person, and when asked it says it is a bot.
What works well
- Short β one breath (up to 600 characters in the field, and far fewer is better). The customer is waiting to talk.
- End with an open question ("How can I help?") rather than a menu.
- The persona field sets the tone (warm, matter-of-fact, young) and recurring phrases.
After a change click "Sync" so the greeting is updated at the provider, then run "Test call to me".