The knowledge score
The score (0β100) at the top of the Knowledge page measures how well equipped the assistant is to answer without improvising. Each item earns points when it is filled in and specific enough; next to every missing item you see what to add.
| Item | Points | When it counts as "complete" |
|---|---|---|
| Services | 18 | One line per service (at least 40 characters) |
| About the business | 12 | 2β4 sentences |
| Objection handbook | 12 | At least 3 objections with an answer |
| What's included Β· What not to do | 8 + 8 | The list that closes Β· what is never promised |
| Process Β· FAQ | 7 + 7 | Step by step Β· 4β8 questions |
| Written prices | 6 | Number + currency next to a service (without it the assistant defers to "a rep will get back") |
| Human answering hours | 6 | An hours table is set |
| Budget guidance Β· Funnel Β· Voice | 4 + 4 + 3 | A short paragraph in each |
| Business phone Β· Payment details Β· Price list | 2 + 2 + 1 | Set |
80 and up β excellent, test in the simulator. 50β79 β a good base; what is missing is the difference between "a rep will get back" and a closed deal. Below 50 β start from a website import or a vertical preset. A high score does not mean the text is right β the simulator does.