Appointment reminders
Every appointment gets one WhatsApp reminder:
- The day before the appointment β or two hours before, if it was booked less than 24 hours ahead.
- Inside the 24-hour window β as a text message ("Reminder from {business}: our appointment onβ¦ if you need to change it, just write here").
- Outside the window β through an approved template you picked in the receptionist settings (
{{1}}= the time). No template? You get an email "worth a phone reminder", and the reminder is marked as not sent.
Reminders can be turned off entirely under Calendar β Availability, or sent manually from the appointment card. The customer can reply to the reminder β the assistant handles the change or the cancellation.