Testing your numbers: WhatsApp and phone
Before you hand the numbers out to customers, it's worth confirming yourself that both channels actually answer.
- On the Channels & numbers page, enter a number (usually your own) and click "Send test message".
- If that number messaged the business in the last 24 hours, free text goes out; otherwise an approved, variable-free utility template is used, since that's what Meta requires when the window is closed. Reply from your phone to see the assistant answer in real time.
- Up to 5 test messages every 10 minutes β so it can't be abused. Got it? Everything's fine. Didn't arrive β the bot is not answering β.
Phone (the voice receptionist)
On the Receptionist page there's a "Test call to me" button β the receptionist calls you right now, even during quiet hours (it's a call you started yourself, not an automatic outbound call). Listen for how it introduces itself, whether it lets you finish speaking without interrupting, and whether it can check the calendar and book an appointment if you ask.
Both tests barely touch your monthly quota, and you can repeat them any time you change the knowledge, the greeting or the persona β the fastest way to confirm a change didn't break anything.