Help Center βΊ Inbox
Inbox
Take control, the 24-hour window, templates, opt-outs and erasure.
Taking control of a conversationEvery conversation in the inbox has an "Assistant on" switch. Turn it off β and the assistant goes silent in that conversation only, while yβ¦
InboxThe 24-hour window and templatesMeta's rule: free text can be sent to a customer only for 24 hours after their last message . After that, only an approved template may be sβ¦
InboxQuick replies and buttonsQuick replies are saved sentences you insert with one click from the composer β an address, a payment link, "out on a job, back in an hour".β¦
InboxContinuing a conversation in WhatsApp WebAfter 24 hours without a message from the customer, the API allows templates only. But a conversation between two people is always allowed ββ¦
InboxConsent and opt-out: the commands a customer can sendThe customer controls the relationship. The system recognises commands in Hebrew, English and Arabic (the Hebrew and Arabic equivalents workβ¦
InboxData erasure and retentionErasure on request A customer who writes "delete my data" (or the Hebrew equivalent) gets a real erasure: message contents, media and Meta iβ¦
Inbox