Help Center βΊ Knowledge & persona
Knowledge & persona
What goes in each field, the quality score and business verticals.
The knowledge fields β explained with examplesThe knowledge is what the assistant knows. Write the way you talk to a customer β short sentences, explicit numbers, no "call for details".β¦
Knowledge & personaThe knowledge scoreThe score (0β100) at the top of the Knowledge page measures how well equipped the assistant is to answer without improvising. Each item earnβ¦
Knowledge & personaBusiness verticals and presetsThe vertical tells the assistant what kind of business you are: law office, clinic, dentist, beauty, real estate, marketing agency, restauraβ¦
Knowledge & personaAutomatic knowledge backups: versions and recoveryEvery save on the Knowledge & persona page β editing a field, changing the persona, applying a vertical preset, changing hours, or importingβ¦
Knowledge & persona