Help Center βΊ Troubleshooting
Troubleshooting
Bot not answering, template rejected, call quality.
The bot is not answering β what to checkGo through the list top to bottom. In most cases the reason is in one of the first three items. The business is not live. Does the home screβ¦
TroubleshootingTemplate rejected β why, and how to fix itMeta reviews every template. The common reasons for a rejection, and what to do: Reason Fix Marketing content in the Utility category Eitherβ¦
TroubleshootingCall quality: latency, echo, dropsSymptom What to check The receptionist answers seconds late The prompt is too long β shorten the knowledge fields (especially the FAQ). Pickβ¦
Troubleshooting