Getting a phone number for the receptionist
The phone receptionist answers on a virtual number of its own. You get it from inside the system β no contract with a phone company.
- On Channels & numbers click "Get a number" and pick a country (in some countries also an area code).
- In countries with instant provisioning (for example the US and Canada) the number is bought and activated within a minute: the status moves from "Provisioning" to "Active", and the voice agent is created and connected to it automatically β with your prompt, tools and webhooks.
- In countries that require regulatory registration (Israel, for instance) or have no instant route, the request is recorded ("Requested") and our team completes it β within 24 hours. You get a notification and an email when the number is ready.
The monthly cost is shown before you confirm. How many numbers you can have depends on the plan (Starter and Pro: one, Business: three), and the phone receptionist is available from Pro.
Connecting your existing business line
No need to publish a new number: enable call forwarding with your phone carrier from your existing line to the new number β always, or only when busy / unanswered. That way the receptionist catches exactly the calls you used to miss.
The WhatsApp number is a separate channel and is connected separately β Connecting WhatsApp β.