Quick replies and buttons
Quick replies are saved sentences you insert with one click from the composer β an address, a payment link, "out on a job, back in an hour".
- Edit them from the "Edit" button on the quick-replies bar: each reply has a short title and a text. Up to 30 replies per business.
- Variables:
{name}= the customer's name,{biz}= your business name. - The text goes into the composer β you can edit it before sending.
Choice buttons
The assistant sends a question with up to 3 buttons (up to 20 characters each) at a closed decision point: "Do you have a website?", "Which platform?", "Confirm to start?". Tapping a button comes back as a regular message and also resets the 24-hour window.
After 24 hours
When the window is closed, instead of free text the composer offers Send template or Continue in WhatsApp Web.