Going live: the checklist
Before you press "Go live", run through the list — every item here is a common reason for "the bot is not answering".
- WhatsApp connected — on the Channels page "Check against Meta" is green: valid token, registered number, subscribed webhook.
- Knowledge complete — the knowledge score is above 80 and prices are written down. What affects the score →
- A test chat in the simulator — ask about a price, about the process, and about something you did not write; make sure it does not invent.
- Contact details — the business phone and email are correct: that is where alerts about leads, appointments and messages go.
- Templates (optional) — an approved "continue chat" template lets you return to leads after 24 hours. The 24-hour window →
What happens when you click
The business moves from "Setup" to "Active": the assistant starts answering incoming messages, the receptionist answers calls, and the scheduled jobs (follow-ups, reminders, callbacks) run every 15 minutes. If the button is disabled, a step is missing and the screen tells you which. The agency owner can also activate a business manually.
Send a message from your phone to the number. The first reply arrives within a few seconds: the assistant waits a moment to merge messages sent in a burst, then types at a human pace.